Help Centre
Shipping & Delivery
Everything you need to know about processing times, delivery estimates, tracking, address changes, and what happens if something goes wrong.
Processing time
Orders are typically prepared within 1–2 business days. During peak periods this can take slightly longer.
Tracked delivery
Once dispatched, you’ll receive a tracking link by email (and/or in your account) so you can follow your parcel end-to-end.
Support
If you need help, contact our team with your order number and we’ll sort it quickly.
Delivery estimates
Delivery times are estimates from the moment your order is dispatched. You’ll see the most accurate options at checkout.
UK
- Standard Tracked: typically 2–4 business days
- Express Tracked: typically 1–2 business days
International
- EU: typically 3–7 business days
- Worldwide: typically 5–12 business days
Remote areas can take longer. If you’re ordering for a specific date, we recommend choosing an express option where available.
Tracking your order
When your order ships, we’ll send a dispatch confirmation with your tracking link. Tracking updates can take up to 24 hours to appear after the first scan.
Where to find tracking
- Dispatch email (check spam/junk)
- Your account order history (if logged in)
Common tracking notes
- “Label created” = packed, awaiting carrier scan
- “In transit” = moving through the network
- “Out for delivery” = due that day
Duties & taxes
For international deliveries, customs authorities may charge import duties/taxes. These charges are set by your country and are not controlled by us.
- Any customs fees are the responsibility of the recipient.
- Couriers may contact you to collect payment before delivery.
- If a parcel is refused due to unpaid charges, return shipping may be deducted from any refund.
Address changes
Please double-check your address at checkout. If you need to change it, contact us as soon as possible.
If the order has already shipped, we may not be able to update the delivery address. In some cases, the carrier can offer a re-delivery or collection option.
Lost or damaged parcels
If your order arrives damaged or you believe it’s lost, we’ll help quickly.
- Damaged: contact us within 48 hours of delivery with photos of the packaging and item.
- Missing: if tracking hasn’t updated for several days, send us your order number and we’ll investigate with the carrier.
Returns
For return eligibility, timelines and instructions, see our returns page.
Need help?
Contact support with your order number and we’ll respond as fast as possible.
Email: admin@revealkits.com
Hours: Mon–Fri
Note: Delivery estimates are not guarantees and may be affected by peak demand, severe weather, customs processing, or carrier delays.