Help Centre
Returns & Exchanges
Clear guidance on what’s eligible, how to start a return, how refunds work, and what to do if there’s an issue with your order.
Start a return
Contact support with your order number and reason for return. We’ll confirm eligibility and next steps.
Eligibility
Items must be unworn, in original condition, and returned within the allowed timeframe where applicable.
Refunds
Once received and inspected, refunds are processed back to the original payment method (processing times vary by bank).
How returns work
To keep things fast and clear, returns follow a simple process:
- Email support with your order number and a short reason for the return.
- We confirm eligibility and provide return instructions.
- Send the item back securely (we recommend tracked postage).
- Once received and inspected, we process your refund or exchange.
If your order is damaged, incorrect, or missing something, include photos where possible — it helps us resolve it faster.
Eligibility
Returns are accepted only when items meet the following conditions:
- Unworn and in original condition with tags attached.
- Free from strong odours, marks, or damage.
- Returned with any included packaging/accessories where applicable.
Not eligible (examples)
- Items showing signs of wear or washing
- Returns sent without contacting support first
- Items returned incomplete (missing parts)
If there’s an issue
- Damaged in transit
- Incorrect item received
- Missing item / wrong quantity
Exchanges
If you’d like an exchange, contact us first. Exchanges are subject to availability and may require the original item to be returned before we dispatch a replacement.
For the fastest outcome, include your preferred replacement option(s) in the message (size/variant where relevant).
Refunds
Once your return is received and inspected, we process the refund back to the original payment method.
- Refunds are issued after inspection/approval.
- Bank processing times vary (typically a few business days).
- Original shipping costs may be non-refundable depending on the reason for return.
Return shipping
Return shipping is typically the customer’s responsibility, unless the item is faulty, damaged in transit, or incorrect.
We recommend
- Using a tracked service
- Keeping your proof of postage
- Packaging securely to avoid damage
Important
- Returns must be authorised first
- Unauthorised returns may be delayed
- Always include your order number in the parcel
Need help?
Contact support with your order number and we’ll guide you through the next steps.
Email: admin@revealkits.com
When emailing, include: order number, issue details, and photos if relevant.
Note: This page provides general guidance. Specific outcomes can depend on the order type and the issue reported.